WHATSAPP FOR COMPANIES: Serve your customers better with ChatGuru

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Engage your audience , increase sales and improve customer service results on WhatsApp . It is possible to do all this without much effort and investment with ChatGuru . Our platform allows companies to scale and expand their customer service capabilities . ChatGuru provides the tool that will expand the possibilities of your business . Our platform can be integrated with your WhatsApp account to automate communication steps , creating innovative experiences that lead to more leads and sales. With ChatGuru, it's very easy to integrate chatbots into your business! Why should businesses use WhatsApp? Customers these days have higher expectations than ever from brands, and it all starts with customer service and communication . The first stage towards a satisfactory service experience is making yourself available where your customers are. Establishing communication in a way that is convenient for them makes them feel heard and valued in their needs. So, to engage your consumers where they already are, the answer is WhatsApp.

The app allows businesses to communicate with customers via text messaging on a platform they are already familiar with. The power of WhatsApp With more than 2 billion users worldwide , the platform is the most popular in Brazil, where it has 148 million registered users. According to a survey carried out last December, WhatsApp is the app that is most opened during the day here (54%) According to the survey, the tool also came out on top Industry Email List when we talk about the apps that Brazilians spend the most time on during the day , leading with 33% of the votes. The research also analyzed the presence of applications on the main screen of smartphones, which appears immediately after turning on the device. WhatsApp appeared on 54% of devices . It is worth saying that the result is stability when compared to the previous 12 months. How do ChatGuru chatbots work? In practice, ChatGuru's chatbot works as follows: it interprets consumers' intentions , queries the database and generates a response to help resolve the customer's call.



Virtual agents read the customer request, integrate it with other information they have, and determine customer intent: what the customer is trying to do . Our chatbots are capable of understanding and responding to a wide range of customer queries. “Make a reservation”, “change the reservation date”, “order room service” or “upgrade room” are examples of hotel customer goals. After identifying the customer's objective, the virtual agent responds with a script aimed at resolving the problem. Bots can help with a company's communication, marketing and sales activities in several ways. They can, among other things, nurture contacts, handle the stages of the sales funnel, collect and qualify leads, and engage with customers promptly to respond to queries and send information. How can businesses benefit from ChatGuru's WhatsApp solutions? ChatGuru's chatbots are designed to give the best response to customers in an instant . They are ideal for dealing with that large number of calls and simple, routine tasks that take up a lot of your service and support team's time.